Payment Policy
Last updated: January 2026
This Payment Policy outlines the accepted payment methods, billing terms, and payment-related conditions for purchases made on The Fly Emporium website.
By placing an order, you agree to this Payment Policy in addition to our Terms & Conditions and Return & Refund Policy.
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1. Accepted Payment Methods
We accept the following payment methods (subject to availability):
• Credit and debit cards (e.g. Visa, Mastercard, American Express)
• Digital payment methods (e.g. PayPal, Apple Pay, Google Pay)
• Other payment methods as displayed at checkout
All payments are processed securely through third-party payment service providers. We do not store your full payment card details.
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2. Currency
• Prices are displayed in SGD
• Your bank or payment provider may apply:
• Currency conversion fees
• Exchange rate differences
These fees are outside our control and are non-refundable.
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3. Payment Timing
• Full payment is required at the time of purchase
• Orders will not be processed or shipped until payment is successfully authorized
• We reserve the right to cancel unpaid or partially paid orders
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4. Pricing Accuracy & Errors
We make reasonable efforts to ensure pricing accuracy. However, errors may occur.
If a pricing error is discovered:
• We reserve the right to cancel the order
• You will be notified and issued a full refund if payment has already been made
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5. Taxes, Duties & Customs Fees
• Prices do not include import duties, VAT, GST, or customs fees unless explicitly stated
• Customers are solely responsible for:
• Import taxes
• Customs duties
• Brokerage or clearance fees imposed by local authorities
Failure to pay customs charges may result in delivery delays, return, or destruction of the shipment. Any resulting costs are the customer’s responsibility.
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6. Fraud Prevention & Verification
To protect against fraud:
• We may conduct additional verification checks
• We reserve the right to request additional information
• Orders suspected of fraud may be delayed, cancelled, or refunded
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7. Chargebacks & Payment Disputes
Before initiating a chargeback, we encourage customers to contact us at info@theflyemporium.com so we can resolve the issue promptly.
Unwarranted chargebacks may result in:
• Order cancellation
• Account restriction
• Refusal of future orders
This does not affect your statutory consumer rights.
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8. Refunds
Refunds are handled according to our Return & Refund Policy, including EU Right of Withdrawal where applicable.
• Refunds are issued to the original payment method
• Processing times depend on the payment provider
• Transaction fees charged by payment providers are non-refundable unless required by law
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9. Payment Security
We use industry-standard security measures and trusted payment processors to protect your payment information. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
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10. Changes to This Payment Policy
We may update this Payment Policy from time to time. Changes take effect immediately upon posting on the website.
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11. Contact Us
If you have questions regarding payments, please contact us:
Email: info@theflyemporium.com